FAQ

🇦🇷 Handcrafted in Argentina

We handcraft the following in our workshop in Lomas de Zamora, Buenos Aires:

• Wood fingerboard decks
• Rails
• Ramps and modules
• Brand t-shirts and accessories

The trucks and wheels used to assemble complete fingerboard setups are imported. We carefully select quality parts to ensure every setup performs well from day one.

We also carry top international brands such as Blackriver and Tech Deck.

Yes, it's completely normal and it's part of our handcraft process.

All our woods are hand-dyed in our workshop. Because it's an artisanal process, each piece absorbs the dye differently depending on the wood's natural grain, temperature and processing time. This makes every deck unique.

If you received a product with an actual manufacturing defect (cracks, delamination, etc.) please contact us and we'll resolve it.

Yes. All products are covered against manufacturing defects. If you receive a defective item, contact us within 7 days of receiving your order and we'll sort it out.

The warranty does not cover normal wear (wheel wear, wood scratches from tricks) or damage caused by misuse.

To file a claim, email [email protected] with your order number and photos.

Yes, we work with custom and wholesale orders. If you need decks with special graphics, custom obstacles, or you'd like to become an official Finger Industries distributor, reach out:

• 📧 [email protected]
• 📱 WhatsApp: +54 9 11 3805-5430

We ship nationwide through Andreani and Correo Argentino, both with door-to-door tracking.

• 🚛 Andreani: 48 to 72 business hours (estimated)
• 📬 Correo Argentino: 48 to 72 business hours (estimated)
• 🏠 Local pickup: Lomas de Zamora, Buenos Aires (free — schedule via WhatsApp)

Once your order ships, we'll send you a tracking number by email.

No. The times indicated are estimates, not guarantees. They may be affected by peak demand, carrier delays, remote destinations or public holidays.

If your order hasn't arrived by the estimated date, please wait 2 additional business days before contacting us.

Yes! We ship worldwide.

• ✈️ Worldwide: FedEx — 5 business days (estimated)
• 🇺🇸 United States: FedEx or UPS — 5 business days (estimated)

• These costs are not included in the product or shipping price
• They are the buyer's sole responsibility
• They cannot be predicted or controlled by Finger Industries

We recommend checking your country's customs regulations before placing your order.

Within Argentina:

• MercadoPago — credit cards, debit cards, bank transfer and cash

International orders:

• PayPal — international credit and debit cards

All payments are processed securely. Finger Industries does not store card details.

We accept returns in the following cases:

• Product with a manufacturing defect
• Wrong item received
• Product damaged during shipping

To start a return, email [email protected] within 7 days of receiving your order, with photos and your order number.

We do not accept returns due to change of mind or on used products.

• 📧 Email: [email protected]
• 📱 WhatsApp: +54 9 11 3805-5430
• 📍 Local pickup: Lomas de Zamora, Buenos Aires (schedule in advance)

We respond Monday to Friday during business hours. For urgent inquiries, WhatsApp is the fastest channel.